Hyperplix

Introduction

At Hyperplix, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and is designed to be fair and transparent. Please read this policy carefully to understand when and how refunds are processed.

By purchasing any product or service from Hyperplix, you agree to the terms of this Refund Policy.

Types of Purchases

Our refund policy varies depending on the type of purchase:

Premium Subscriptions

This includes monthly or annual subscriptions to Hyperplix Premium features and enhanced game access.

One-Time Purchases

This includes individual game packages, special content bundles, or other one-time purchases.

In-Game Purchases

This includes virtual goods, power-ups, or other items purchased within our games.

Refund Eligibility

Premium Subscriptions

You are eligible for a full refund if:

• Your request is made within 14 days of the initial subscription purchase.
• Your request is made within 7 days of an automatic subscription renewal.
• You haven't used premium features extensively during this period (as determined by our usage monitoring system).

One-Time Purchases

You are eligible for a full refund if:

• Your request is made within 30 days of purchase.
• The purchased content is demonstrably defective or not as described.
• You haven't extensively used or completed the purchased content.

In-Game Purchases

In-game purchases are generally non-refundable except in the following circumstances:

• The purchased item was not delivered to your account.
• The purchased item doesn't function as explicitly advertised.
• The purchase was made by a minor without parental consent (documentation may be required).

Non-Refundable Items and Circumstances

The following purchases and situations are generally not eligible for refunds:

• Subscriptions that have been active for more than 14 days (except within 7 days of an automatic renewal).
• In-game purchases that have been consumed or used (such as power-ups that have been activated).
• Purchases made more than 30 days prior to the refund request.
• Accounts that have been suspended or terminated for violations of our Terms of Service.
• Cases where fraud or abuse of our refund policy is detected.
• Purchases made through third-party platforms (these are subject to the refund policies of those platforms).

Special promotional offers, discounted items, or items marked as "final sale" may have different refund terms, which will be clearly communicated at the time of purchase.

Refund Process

To request a refund, please follow these steps:

1. Submit a Request: Contact our customer support team through one of the following methods:
   • Email: refunds@hyperplix.com
   • Support Form: Through the "Support" section in your account dashboard
   • Contact page: Contact Us
2. Provide Information: Include the following details in your request:
   • Your account username or email address
   • Date of purchase
   • Item or subscription purchased
   • Transaction ID (if available)
   • Reason for requesting a refund
   • Payment method used
3. Verification: Our team will verify your purchase information and determine eligibility based on this policy.
4. Decision: We will notify you of our decision, typically within 3-5 business days.

Refund Processing

Timeline

Once a refund is approved:

• Credit/Debit Card refunds typically process within 5-10 business days, depending on your card issuer.
• PayPal refunds typically process within 3-5 business days.
• Other payment methods may have varying processing times.

Refund Method

Refunds will be issued to the original payment method used for the purchase. In cases where this is not possible, we may:

• Issue store credit to your Hyperplix account
• Arrange an alternative refund method (in special circumstances)

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from accessing or using purchased content, please contact our technical support team first. We will make every attempt to resolve the issue before processing a refund.

Accidental Purchases

If you or a family member has made an accidental purchase, please contact us immediately. Accidental purchase claims are evaluated on a case-by-case basis and may require additional verification.

Unauthorized Purchases

If you believe an unauthorized purchase was made using your account, please:

1. Contact us immediately
2. Change your account password
3. Review your account for any other unauthorized activity
4. Consider contacting your payment provider to dispute the charge

Subscription Cancellations

Canceling a subscription is different from requesting a refund. To cancel a recurring subscription:

1. Log into your Hyperplix account
2. Navigate to "Account Settings" > "Subscriptions"
3. Select the subscription you wish to cancel
4. Click on "Cancel Subscription" and follow the prompts

Canceling a subscription will stop future billing but will not automatically generate a refund for previous charges. If you wish to request a refund for a recent subscription payment, please follow the refund process outlined above.

Policy Exceptions

Hyperplix reserves the right to make exceptions to this policy at our discretion. Exceptions may be made in cases of extenuating circumstances, such as:

• Extended service outages
• Significant changes to the service after purchase
• Demonstrated hardship or special circumstances

Any exceptions are made on a case-by-case basis and do not constitute a change in the overall policy.

Updates to This Policy

We may update this Refund Policy from time to time. The most current version will always be posted on our website with the effective date. Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

For refund requests submitted before a policy update, the policy in effect at the time of purchase will generally apply.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.